If the balance is not enough to cover purchases, notify whom?

• A. The inmate
• B. The vendor
• C. The facility administrator
• D. The cashier

Answer: (A)

When the account balance isn’t enough to cover a purchase, tell the inmate. They control their own trust fund and are responsible for monitoring their balance, so they need to know if funds are short so they can add funds or adjust the purchase. Notifying the vendor isn’t appropriate because there aren’t sufficient funds, and the cashier will stop the transaction accordingly. The administrator isn’t needed for this routine step. The key idea is that the inmate must be informed so they can resolve the shortfall.